REFUND & RETURNS POLICY

WE WANT YOU TO LOVE YOUR SUNO PIECE.

IF SOMETHING ISN’T RIGHT, HERE’S HOW WE HANDLE RETURNS:

FAULTY OR DAMAGED ITEMS

IF YOUR ITEM IS FAULTY, DAMAGED, OR NOT AS DESCRIBED, WE WILL MEET OUR OBLIGATIONS UNDER THE CONSUMER GUARANTEES ACT (CGA).

DEPENDING ON THE SITUATION, THIS MAY INCLUDE A REPAIR, REPLACEMENT, OR FULL REFUND.

HOW TO START A RETURN

EMAIL US AT WITH YOUR ORDER NUMBER AND REASON FOR RETURN.

ONCE APPROVED, WE’LL PROVIDE RETURN INSTRUCTIONS.

REFUNDS ARE PROCESSED ONCE WE’VE RECEIVED AND INSPECTED THE ITEM.

FINAL NOTES

GIFT CARDS AND SALE ITEMS ARE NON-REFUNDABLE UNLESS FAULTY.

WE RECOMMEND USING TRACKED COURIER FOR RETURNS, AS WE CAN’T BE RESPONSIBLE FOR LOST PACKAGES.